Age Restriction Policy
It is illegal to sell electronic cigarettes and any vapour product that contain or can be used to deliver nicotine to all individuals under the age of 18. Therefore anyone placing an order with KoolVapes must be over the age of 18.
WARNING: Products sold on this website may contain nicotine which is a highly addictive substance. Products sold on the KoolVapes website are not suitable for use by: minors under the age of 18; pregnant or lactating women; people who suffer from cardio-vascular diseases; persons suffering from seizure disorders; or any persons who should avoid using tobacco or nicotine products for medical reasons. Keep Electronic Cigarettes out of reach of children at all times.
All customers ordering from KoolVapes are required by UK law to be over the age of 18 years
Age verification for purchasing from KoolVapes
Our products can only be purchased and shipped to people over the age of 18, according to current UK legislation. We are required to verify the age of any new customers.
This guide explains why this is necessary and how we go about verifying your age. More information can also be found on our terms of service and privacy policy pages.
Why do you need to verify my age?
We appreciate this may be frustrating, and you may be unhappy sharing your personal information. However the law exists to protect those below a minimum legal age. The following bodies are responsible for enforcing these rules in the UK:
Department of Health & Social Care
On 1 October 2015 it became illegal for adults to buy (or try to buy) tobacco products or e-cigarettes for someone under 18.
Trading Standards
It is the responsibility of all retailers to ensure they do not sell age-restricted products online to people who are under the minimum legal age.
How do we verify your age?
For age verification purposes we use 1account, which is an industry-recognised third-party system. The system runs independent checks from the most reliable data sources to verify you are 18 or over. These checks may include your credit record, the UK electoral roll, and/or the UK birth register.
The system carries out as few checks as possible. In the vast majority of cases, your age can be verified instantly, and your order will be shipped as normal.
What information do you need?
We verify your age using your full name, current address and the date of birth you provide when creating your account. The billing address you provide when purchasing from us will be used as your current home address. It’s important to ensure that the billing address on your account reflects your current home address.
What if you can’t verify my age?
If we are unable to verify that you are over 18 using the information you provide at the point of setting up an account, you will be asked to provide more information. This will either be your driver's license number or your passport number.
If you still cannot be verified, we will need you to send us a photo of an official piece of ID which will be checked by a member of our team.
We do not store copies of ID sent to us.